Dr. Casey Risinger is a veterinarian. But he is also a manager of people.
Until now, Dr. Risinger had never given a review to any of his team members. He didn’t know how much he, his staff and business needed it.
“I’ve been told by other people, yes, you need to do this, but I had put it off and put it off,” said Dr. Risinger, of Risinger Veterinary Hospital in Terrell, Texas. “I just think everybody knows what’s going on and what to do. I know what I expect and surely everybody reads my mind. But I realize they don’t.
Learning how to communicate in new ways with staff helped him see how much he could support his team.
“The reviews really helped me have a better understanding of what was expected of me and what they thought I was expecting out of them,” Dr. Risinger said. “They want to know how they can get better, where I think they can get better, and then they want to be able to express what I can do to help them.”
It even made him aware of issues he had never considered before.
“I would realize there was a problem, but I really didn’t understand where it was coming from,” he said. “I never thought about that, and I think that was one of the key things, is just understanding where people are at and where I can help them. Now I’ve got the tools to do that.”
The only way your business gets bigger and better is through your ability to manage people, he continued.
“I have to change first,” Dr. Risinger said. “The better I get, the better I should be able to help staff, help new employees, help existing people find out the needs they have. I can help the staff, and the more they know, and the more they've been trained, the more they can help the customer.
“Encouragement is always the best motivator, and when clients give comments and feedback, this gets everybody excited about trying to do a better job.”
In this video, hear more from Dr. Risinger about how you can learn to help your team. For help identifying ways to build a better team and veterinary clinic, operation or business, contact your local Zoetis representative or visit GrowPeopleFirst.com.